Have a question?

Check out some answers to our most commonly asked questions here. If your question isn’t listed below drop us a line and we’ll answer it right away.

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Have a question?


I have never had a website built, how does it all work?

That’s what we’re here for! Please have a look through these frequently asked questions for answers to the most common questions we get asked.

You can also take a look at our services section to learn more about what’s involved.

I already have a website, can you update or refresh the design?

It’s possible depending on the existing website but in most cases it’s more effective to rebuild it from scratch. That way you will be up to date with current technologies and everything will be shiny and new.

How much does a website cost?

It depends on a lot of factors, just like the cost of hiring a builder or buying a car. Generally a standard business website we offer including design and development will start around the $6,000 mark, depending on your requirements.

How long does it take to design and build a website?

The time it takes will vary from project to project, but a basic website normally takes around 6-12 weeks from beginning to end, depending on the complexity and the quality and timing of content provided by you.

Larger sites with more complex features will take longer. A timeline estimate will be provided based on information provided.

Will my website work on mobile devices?

Yes. All the websites we design and build work on all devices. The most common way to achieve this is to use a responsive design which will scale up from a mobile design to tablet and then desktop. One of the many reasons prioritise this is that Google boosts the rankings of websites that are mobile friendly.

Do you provide eCommerce/Online Store websites?

Yes, we do! Online stores are an addition to a standard website that can be included in the initial website build or added at a later stage if you are not ready to go ahead in the initial stages.

A standard store includes a PayPal payment option (which includes credit cards) for free and/or direct credit card payments at an extra cost.

Will I be able to update content myself?

Your website will be built using a Content Management system (CMS) which is a tool that makes it easy for you to update your own website, anytime, anywhere. With basic computer skills, you will be able to add and edit text, images, blog posts or products. All you need is an internet connection and a web browser.

Do you provide training?

Yes, we provide basic training. A lot of functions are quite straightforward, you will pick it up in no time.

Can you update content on my website for me?

Yes of course! If you have better things to do with your time you can leave it with us and we will take care of it.

Will you maintain the website after it’s built?

We offer a few options for ongoing website maintenance that including updating software and licenses to the latest versions, backups and security.

Take a look at our Website Care packages.

What is Search Engine Optimisation (SEO)?

Search Engine Optimisation is a process that helps to get your website listed closer to the top of search engine results on search engines such as Google. The higher up your site appears in search results the more chance you have of grabbing potential customers’ attention.

There are many factors that play a part in search engine results and good SEO. One of the most important is the text (or copy) you use on pages and posts. For best results, you should focus on relevant and keyword rich content. Another factor is the framework or foundation of your website, for the majority of our sites, we use the Genesis Framework which uses state-of-the-art code and smart design architecture so search engines see your content.

Do you write the content for my site?

We don’t provide content, but we can put you in contact with a copywriter who specialises in online content creation if needed.

How should I provide text content?

Text can be supplied in a plain text or Word document. PDFs are not accepted.

Do you supply images for my site?

No, we don’t but we can recommend a few stock photo websites where you can purchase images if you don’t have your own. We can also buy them on your behalf.

How should I provide images?

Images should be supplied in high resolution – at least 1200px wide. Design layouts should be in 1 layered PSD file.

Images can be sent via Dropbox, Google Drive, Basecamp or your file sharing system of choice.

Can you help me with Social Media and Email Marketing?

Yes, we can. We would be happy to set up your social media and email marketing.

Can you design my logo?

Yes, we can. We also have several graphic designers available specialising in branding and logo design.

Hosting and Domains

Do I need a domain name and website hosting?

Yes. A domain name and website hosting are required to run a custom website built by ChillyBin.

What is a domain name?

A domain name is the address of your website on the internet and will look something like www.yourbusiness.com
Domain names are registered for at least 2 years at a time.

What is website hosting?

Website hosting is a remote server that your website is uploaded to in order to be accessible by the internet.

Can I have multiple domain names for one website?

Yes, you can.

Do you provide domain names and web hosting?

Yes, we do. If you don’t already have these ask us about pricing.

Does your web hosting include email?

No. We recommend using a 3rd party email service such as Google Apps. Ask us if you would like us to set that up for your business.

Other Services

Do you do other things apart from websites?

Sure! We can provide you with email newsletter templates, graphic design, artwork for print and more. Just ask us.

Relationships are everything for us. We’re proud of our websites, but we’re even more proud of customers who come back year after year.


Let’s have a chat!

We work with clients to create a clear path to drive business growth. To get a better understanding of whether we’re a good fit, we offer a 30-minute obligation-free consultation. Jot down your project details below, and we’ll be in touch.